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All explained on the pizza process — from the dough to the customer.
From the recipe to the customer, a pizzeria runs the same steps as your plant. That is where we explain them — 8D, Ishikawa, FMEA and the cost-of-quality calculation. No theory pages, no standards quoted at you.
Built by Martin Schneider — ten years of supplier quality on the customer side, 20+ years in IT.
The pizza process
From the recipe to the customer: seven steps everyone knows — and the same quality method hangs on each of them as in your plant. There is nothing more behind the name.
The same seven steps, a different question: where the data is already there, where groundwork comes first — and where AI is simply the wrong tool.
A defect that costs €10 to fix at the workstation costs €100 at final inspection and €1,000 at the customer. Same defect — but every step since has added work to the part, and at the customer sorting, special freight and reports come on top.
And that is your biggest lever, read backwards: the same check, one step earlier, costs a tenth. That is exactly how the methods below are sorted.
The toolbox
The same order as the process above — same icons, same sequence. The markers show what sits behind each method: Excel template, filled example, video, course.
Load all 29 Excel templatesWhat poor quality costs
Rework, scrap, sorting actions, complaints, special freight. The amounts sit scattered across the books — usually nobody has added them up. That is why no report says what quality really costs.
And failure costs are only the beginning. Three more bills follow that no cost centre carries.
Rework, scrap, sorting actions, complaints. The biggest item — and the worst recorded.
What is cost of quality? →Quality problems lower customer satisfaction — and with it the willingness to give you the next part.
Impact on customers →A defect at the supplier stops your line. Special freight, line stoppage, penalty — paid for in the plant.
Impact on the supply chain →Permanent firefighting with Excel and email. Do that long enough and people leave — taking the process knowledge with them.
Impact on the team →And the trend points upwards: higher customer expectations, more complex products, fewer experienced people, more regulation.
Your number in 10 minutesThe cost calculator
What is missing are the opportunity costs — and they regularly exceed everything else by three to five times.
The classic calculation counts scrap, rework and inspection effort. It does not count the line stoppage at your customer, the special freight at two in the morning, the four people in the sorting hall and the follow-up order that never came.
Almost everyone counts
Almost nobody counts
usually the larger partThe calculator counts this second group as well — as opportunity cost and hidden failure cost. As long as it is missing, you are arguing about the smaller half.
What you get here
Three rungs, one destination: failure costs that get smaller. The calculator and the templates stay free for good. And because you cannot reduce what you cannot see, the third rung starts with seeing.
All three routes start from the same number — your failure costs. Make them visible, name them, then bring them down. In that order.
Courses
The template gets you through the next case. The course gets you through all the ones after it — at your own pace, in German and English, with a certificate of completion.
Behind every Excel template in the toolbox there is a course. So you can work first and learn later — or the other way round.
Back to the toolbox →For whom
The same defect lands on two different desks — and turns into two different bills.
You own the method, and you own the deadline. Between the two sits a day of firefighting with tools that were never built for it.
You do not see the defect. You see what it costs — on a different desk each time, and never under a line item called quality.
If you would rather not work through this yourself: the cost-of-quality assessment does it with you, on your own figures.
Cost-of-quality assessmentWho is behind this
Martin Schneider
Founder · Quality management
You can’t cut your way to quality. You can cut failure costs.
Ten years of supplier quality on the customer side, 20+ years in IT — seven of them building the finance and controlling systems these costs hide in.
30 minutes, free, no documents needed.
Not summaries of things you can read everywhere. These are the patterns I keep running into — in 8D reports that were well meant, in reporting systems nobody trusts, in problems that got solved twice.
