Reduce Quality Problems and Failure Costs.


Make Customers and Quality Teams happy.

Zero Defect Pizza is the quality blog for tackling complex quality challenges with deliciously simple pizza analogies.

Bite-sized insights for reducing quality problems and increasing the happiness of your customers and quality teams.

WHY

Quality Problems

Quality Problems cause companies loosing money and customers, while their quality experts have to solve them with inefficient processes and tools

Consequences

Quality Costs

Up to 20% of revenue is spent on quality, whereof quality problems cause the majority of these costs

Quality Team Happiness

Quality problems combined with inefficient quality processes and tools harm quality teams

Customer Satisfaction

Quality problems have an impact on customer’s satisfaction and readiness for new business

Supply Chain Disruptions

Quality problems cause disorder across the supply chain with financial and customer impact

Trend

Quality problems and related costs will increase in the future without effective countermeasures and the focus on the entire supply chain

Reasons

Customer Expectations

Technology and social change lead to higher requirements for product and service quality

Demographic Change

Less qualified people while increasing loss of product, process and quality knowhow

Product Complexity

Higher customer expecations  increase the complexity of products and their supply chains

Regulatory and Compliance

Higher regulatory and compliance requirements increase the impact of quality problems

WHAT

Detect earlier

“We know first”

The earlier a defect or potential quality problems is detected in your supply chain and the lower the value level, the lower the overall failure costs.

Extend and harmonize your internal sensor network

Process incidents and problem solving methods like 8D, A3 or Six Sigma without frictions with your internal and external process partners.

Automate prioritization and risk monitoring

Constant transparency on  incidents and problems priority as well as on related risk for your oganisation.

Connect and enable your external partners

Enable your n-tier process partners in your supply chain by sharing state-of-the-art quality processes and methods.                                      

Proactively survey the supply chain

Proactively react to impending problems by sending surveys to your supply chain.

Protect faster

“Close all gates”

Rapid and efficient containments prevents defects from reaching customers.

Supply Chain Alerting

Personalized alerting to potential impacts speeds up efficient and effective containment across the entire supply chain.

Automated Containment Actions

Rapid and efficient containment secures the supply chain and prevents defects from reaching the customers.

Prevent better

“No defect twice”

Reduce the amount and severity of quality problems and the workload for your quality experts.

Collaborative Problem Solving

Gather your best people from your network, find the root cause and fix it forever with state-of-the-art Q-methods and AI.

Seamless Cost Collection and Recovery

Full transparency and traceability of all occurred expenses avoid legal disputs and emphazies the monetary impact of quality issues.

Integrated Quality Methods

Prevent quality issues with integrated systems and methods that detect and eliminate defects before they happen.

Data Analytics and AI

Spot potential problems before they emerge using predictive analytics that turn data into preventive action.

HOW

I have a confession to make, which may shock a lots of my colleagues: “I do not understand the ISO......

Have you ever wondered why some problem-solving efforts succeed while others fail? I have seen thousands of 8D reports and......

“What is quality?” or “What are you exactly doing in quality?”, sometimes people, my family or friends are asking. After......

“I’d rather clean the toilets in our office building than doing that.” That was my reaction when I was asked......

FOR WHOM

Quality Experts

“Make Quality, not Spreadsheets”

From Scapegoat to Problem-Solver.

From
To

Management

“No negative Surprises”

Reducing failure costs is an effective way to improve current and future profit margins, while boosting customer satisfaction and sales.

From
To

Environment

“Defects are Waste”

Reducing defect reduces direct waste like scrap and your CO2 foot print.

From
To

HOW MUCH

Return on Investment

Rapid amortisation due to

– high quality costs 

– low implementation costs

Amortisation

Between 5% and 15% of revenue is spent on quality. Whereof up to 70% on internal and external defect costs.

Happy Customers and Employees

After all, what is a better return on investment than looking into the happy and smiling faces of your customers and employees?

Beside working with us,
of course you can....

... leave it like it is.

"We-have-always-done-it-this-way" is a valid options while quality problems mounting ... or at least till the next major quality incident.

... get a great ERP system

If you too much money and time at your hand, just go for it. If you look for a better and faster way, just let us know.

WHO

Attachment-1 (Middle) - Portrait


Combining over 20 years in IT with over 10 years in Supplier Quality

Martin Schneider
Quality Enthusiast

A strong team requires strong partners:

Wanna partner up?

Just contact us.

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