for the online shop and digital offerings on zerodefectpizza.com
§ 1 Scope, Provider
(1) These Terms and Conditions apply to contracts concluded via the website zerodefectpizza.com, including its German- and English-language versions, between
n-TIEREX Martin Schneider GmbH
trading under the brand “Zero Defect Pizza”
c/o Regus Business Center
Carl-Zeiss-Ring 15a
85737 Ismaning
Germany
Managing Director: Martin Schneider
Commercial Register: Local Court (Amtsgericht) of Munich, HRB 291244
VAT ID: DE367766516
Phone: +49 176 34518239
Email: [email protected]
(hereinafter the “Provider”) and the customer.
(2) These Terms and Conditions apply to consumers within the meaning of Section 13 of the German Civil Code (BGB) and to entrepreneurs within the meaning of Section 14 BGB. Where individual provisions apply to only one customer group, this is expressly indicated.
(3) Deviating general terms and conditions of the customer do not become part of the contract unless the Provider expressly agrees to their applicability in text form.
(4) The provision of a SaaS platform to business customers is governed by separate contractual terms, in particular the applicable SaaS agreement and, where relevant, a data processing agreement. In the event of any conflict, those terms prevail over these Terms and Conditions.
(5) These Terms and Conditions also apply to training and consulting contracts concluded on the basis of an individual offer, provided that the offer refers to these Terms and Conditions and the customer was given a reasonable opportunity to take note of their content before conclusion of the contract.
§ 2 Subject Matter and Service Categories
(1) The Provider offers, in particular, the following services:
a) Digital content and self-paced courses: in particular fully digitally provided self-paced courses, e-learning courses, learning paths, recorded trainings, course bundles, videos, PDFs, templates, worksheets, prompt products, and comparable digital files or content;
b) Digital services: in particular paid online tools, calculators, platform functions, and other digital services made available for use for a specified period or on an ongoing basis;
c) Training services: in particular on-site and in-house training sessions on quality management topics at a specific date;
d) Consulting services: in particular individually agreed consulting on quality management, problem solving, processes, methods, tools, and related subject areas;
e) Free digital offerings: in particular downloads, templates, calculators, content, or tools offered free of charge or in exchange for the provision of personal data.
(2) Self-paced courses may contain questions, exercises, and knowledge checks for the customer’s own self-assessment of their understanding. The Provider does not provide individual correction, grading, or personal monitoring of learning progress. The customer works through the material independently and at their own pace.
(3) The type, scope, content, price, duration, and technical requirements of a service are determined by the respective product or offer page at the time of ordering.
(4) The Provider does not owe any specific learning, examination, revenue, savings, quality, or other economic outcome, unless such an outcome has been expressly agreed as a characteristic of the service.
(5) Upon completion of certain self-paced courses, a certificate of participation may be provided. It confirms solely the participation in, or completion of, the respective course. It does not contain any individual performance assessment and constitutes neither a state-recognized qualification nor a certification or any other officially or legally recognized proof of qualification.
(6) Where mandatory provisions of the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz, FernUSG) apply to an individual offering, those provisions remain unaffected.
§ 3 Conclusion of Contract
(1) The presentation of products and services on the website does not, in principle, constitute a legally binding offer, but an invitation to the customer to place an order.
(2) By clicking the final order button, such as “order with obligation to pay” (“zahlungspflichtig bestellen”) or an equivalently unambiguous wording, the customer submits a binding offer to conclude the contract.
(3) Before submitting the order, the customer can review their entries and correct them using the technical functions provided in the ordering process or generally available.
(4) The contract is concluded as soon as the Provider confirms the order by email or begins providing or performing the ordered service, whichever occurs first.
(5) The contract language is German. Where contractual terms or content are additionally provided in English, the German version prevails in the event of discrepancies, unless mandatory law provides otherwise.
(6) The Provider stores the contract text after conclusion of the contract. The customer receives the order data, the contractual terms applicable at the time of conclusion, the withdrawal instructions, and the legally required contract information (Section 312f BGB) on a durable medium, in particular by email. Beyond this, the Provider is not obliged to provide permanent online access to the full contract text, unless stated otherwise on the product page.
(7) For individually offered training and consulting services, the contract is concluded upon the customer’s acceptance of the individual offer.
§ 4 Prices and Payment
(1) For consumers, the prices stated are total prices including statutory value-added tax (VAT), where VAT applies.
(2) For entrepreneurs, prices may be stated as net prices plus statutory VAT, provided this is clearly indicated on the respective offer or product page.
(3) The total price displayed in the ordering process before submission of the order is decisive.
(4) Payment is made via the payment methods offered in the ordering process. Payment processing may in particular be handled by the payment service provider Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin, Ireland) or other payment service providers indicated there.
(5) Unless otherwise agreed, the agreed price is due immediately upon conclusion of the contract.
(6) For entrepreneurs established in other EU countries holding a valid VAT identification number, invoicing follows the applicable VAT rules, in particular, where relevant, the reverse charge procedure.
§ 5 Provision and Technical Requirements
(1) Digital content and self-paced courses are made accessible after receipt of payment or successful payment authorization by activation in the customer account, on a learning platform, or by provision of a download link. For consumers, the provisions on the right of withdrawal under § 6 additionally apply.
(2) Digital services are activated after receipt of payment or successful payment authorization for the duration agreed on the product page.
(3) Training and consulting services are performed on the agreed date or within the agreed service period.
(4) If the Provider must postpone an agreed training or consulting appointment for a reason attributable to it or for good cause, it will offer a reasonable alternative date. If an alternative date is unreasonable for the customer or no agreement is reached, the fee for the service not performed will be refunded.
(5) To use digital offerings, the customer requires standard, functioning technical equipment, in particular internet access and an up-to-date browser. Downloads may require suitable software to open the respective file formats. Special technical requirements are stated on the product page.
(6) The access period for self-paced courses, learning paths, and other access-restricted digital content is stated on the respective product page. If no express information is provided there, access is granted for 12 months from activation.
(7) The Provider may maintain digital products and carry out such updates as are necessary to preserve conformity with the contract, security, or functionality. Modifications to continuously supplied digital products going beyond this are made vis-à-vis consumers only in accordance with the statutory requirements, in particular Section 327r BGB.
(8) Temporary technical interruptions due to necessary maintenance, security, or update measures do not constitute a defect only insofar as they are reasonable and acceptable to the customer in terms of their nature, duration, and timing. Mandatory statutory rights remain unaffected.
§ 6 Right of Withdrawal for Consumers
(1) In distance contracts, consumers generally have a statutory right of withdrawal of 14 days. The details are set out in the withdrawal instructions in § 16.
(2) For contracts concerning services and for digital content not supplied on a tangible medium, the withdrawal period generally begins upon conclusion of the contract, unless the law provides otherwise.
(3) Electronic withdrawal function (Section 356a BGB): The Provider makes available on the website an electronic withdrawal function (“Withdraw from contract” / “Vertrag widerrufen”) that is continuously available, prominently placed, and easily accessible throughout the withdrawal period. It can be reached at zerodefectpizza.com/widerruf and is additionally linked in the footer of every page. After submitting the withdrawal via the confirmation function, the consumer immediately receives an electronic acknowledgement of receipt containing the content of the withdrawal declaration as well as the date and time of its receipt, on a durable medium.
(4) Paid digital content: For digital content not supplied on a tangible medium, the right of withdrawal expires early in accordance with Section 356 (6) BGB if
- the Provider has begun performance of the contract,
- the consumer has expressly consented to the Provider beginning performance of the contract before the end of the withdrawal period,
- the consumer has confirmed their knowledge that, by giving such consent, they lose their right of withdrawal upon commencement of performance, and
- the Provider has provided the consumer with the legally required contract confirmation pursuant to Section 312f BGB.
The consent and acknowledgement are obtained in the ordering process separately and without pre-ticked boxes. Without the required consent, the Provider will, as a rule, not begin provision before the end of the withdrawal period.
(5) Services, including digital services, training, and consulting: For a paid service contract, the right of withdrawal expires in accordance with Section 356 (5) BGB upon complete performance of the service, if the consumer, before performance began, expressly consented to the Provider commencing performance before the end of the withdrawal period and confirmed their knowledge that their right of withdrawal expires upon complete performance of the contract.
(6) If the consumer expressly requests that a paid service begin before the end of the withdrawal period and then withdraws from the contract before the service has been fully performed, the Provider may, under the statutory conditions, demand reasonable compensation for the services provided up to the withdrawal.
(7) Free digital content: For a contract concerning digital content that does not oblige the consumer to pay a price, the right of withdrawal may expire upon commencement of performance in accordance with the statutory provisions.
(8) Statutory exceptions to the right of withdrawal remain unaffected.
§ 7 Voluntary 14-Day Money-Back Promise
(1) In addition to the statutory rights, the Provider grants a voluntary money-back promise of 14 days from conclusion of the contract for paid self-paced courses, learning paths, course bundles, and tool activations.
(2) No reason needs to be given. To exercise the promise, an unambiguous notice in text form to [email protected] within the period is sufficient.
(3) The refund is made without undue delay, at the latest within 14 days of receipt of the notice, generally via the payment method used for the original payment.
(4) Upon full refund, the customer’s rights of use in the refunded service end. Access may be blocked. Downloaded files must be deleted and may no longer be used, reproduced, or distributed.
(5) A certificate of participation already issued confirms solely the participation or completion up to that point. It does not contain any performance assessment. The provisions of this § 7 do not constitute any statement about the customer’s professional level of proficiency.
(6) The voluntary money-back promise may be used once per customer and product.
(7) The promise is granted by the Provider named in § 1.
(8) The customer’s statutory rights, in particular the rights of withdrawal and warranty rights, exist independently of this voluntary promise and are not restricted by it.
§ 8 Rights of Use and License
(1) All content provided by the Provider, in particular courses, videos, texts, graphics, templates, downloads, tools, software components, and other materials, is protected by copyright or other intellectual property rights, insofar as such protection exists by law.
(2) Upon provision and payment of the fee due in each case, the customer receives, unless otherwise agreed on the product page, a simple, non-exclusive, non-transferable, and non-sublicensable right of use for their own use in accordance with the contract. For free content, the right of use arises upon provision.
(3) The following applies in particular to individual service types:
a) Self-paced courses and learning paths: Access is personal and may only be used by the natural person for whom it was set up. Access credentials may not be passed on to third parties. It is also not permitted to make course content accessible to unlicensed persons, for example by screen sharing, projection via beamer, or recording and distribution. For business customers, one named user is entitled per individual license purchased, unless a team or enterprise access has been agreed.
b) Tools and digital services: Use is permitted for the customer’s own or internal company purposes during the agreed term.
c) Templates and downloads: The customer may use and adapt templates for their own or internal company purposes. Completed templates, or templates incorporated into the customer’s own work product, may be used vis-à-vis the customer’s own clients, suppliers, or other business partners. It is not permitted to pass on the unedited or only insignificantly modified template as a standalone product or download.
(4) Without express permission granted in writing or in text form, the following in particular is not permitted:
1. reselling, renting, sublicensing, or making the content publicly available;
2. incorporating the content or substantial parts thereof into the customer’s own paid or free courses, trainings, downloads, or other products;
3. passing on personal access credentials;
4. removing or obscuring copyright, trademark, or attribution notices;
5. automated mass extraction, scraping, or bulk downloading of content contrary to the intended purpose of use;
6. reverse engineering of tools or software components, unless mandatorily permitted by law;
7. using the provided content as training, fine-tuning, or data basis for the customer’s own or third-party AI models, unless express permission has been granted.
(5) In the event of a culpable, substantial breach of these license terms, the Provider may block access after a prior warning. A prior warning is dispensable if the breach is so serious that immediate blocking is justified when weighing the interests of both parties, in particular in the event of abusive sharing of access credentials or unauthorized publication or resale of protected content.
(6) Statutory claims for infringement of copyright, trademark, contractual, or other rights remain unaffected.
§ 9 Customer Account and Access Security
(1) Where a customer account is required for a service, the customer must provide accurate information upon registration and update it in the event of material changes.
(2) Access credentials must be kept secret and protected against access by third parties. The customer must inform the Provider without undue delay if they suspect misuse or unauthorized use.
(3) The Provider may temporarily block an account if there are concrete indications of a substantial breach of contract, a security incident, or unauthorized use. Where possible and reasonable, the customer will be informed in advance and given the opportunity to remedy the situation.
(4) The customer’s claims to paid services remain unaffected, insofar as a blocking is not attributable to the customer.
§ 10 Training and Consulting Services
(1) The content and scope of a training or consulting service are determined by the respective service description, the offer, and, where applicable, an individual agreement.
(2) The customer shall provide the information, documents, data, and cooperation required for the agreed service. The customer is responsible for the accuracy and completeness of the information provided by them, insofar as the Provider was not required to recognize its inaccuracy.
(3) Consulting content does not replace legal, tax, auditing, or other advice requiring a license. The Provider does not render any certification decision of a certification body and, in particular, does not owe the passing of an audit or the granting, maintenance, or extension of a certification.
(4) Insofar as professional assessments are based on information provided by the customer, the consulting applies on the basis of that information. If the underlying facts change, professional assessments may also change.
(5) For consulting services, the Provider owes professionally competent performance, unless a specific outcome has been expressly agreed.
(6) The customer may reschedule appointments free of charge up to 48 hours before the agreed training or consulting appointment. In the event of later cancellation or non-appearance, the Provider may charge the agreed fee for the reserved period, less expenses saved and less what it earns, or in bad faith fails to earn, through alternative use of the freed-up capacity. The customer remains entitled to prove that the Provider is entitled to no claim or to a substantially lower claim. The consumer’s statutory rights, in particular the right of withdrawal, remain unaffected. Agreed travel expenses for on-site appointments are charged separately, insofar as stated in the offer.
(7) The parties shall treat information made accessible to them in the course of the training or consulting service that is marked as confidential or is confidential by its nature (e.g. audit reports, defect and process data) as confidential and use it exclusively for the performance of the contract. Statutory disclosure obligations remain unaffected.
(8) Statutory warranty and liability rights remain unaffected.
§ 11 Warranty and Rights in the Event of Defects
(1) Vis-à-vis consumers, the statutory provisions on digital products, in particular Sections 327 et seq. BGB, apply to digital content and digital services, insofar as they are applicable. This includes, in particular, the statutory rights in the event of non-conforming provision as well as, where applicable, statutory update obligations.
(2) This also applies, insofar as provided for by law, to digital products supplied to consumers in exchange for the provision of personal data.
(3) Vis-à-vis entrepreneurs, the limitation period for claims based on defects is, in principle, one year from the statutory commencement of the limitation period. This does not apply to claims for damages under § 13, in the event of fraudulent concealment of a defect, in the case of an expressly assumed guarantee, or insofar as mandatory law provides for a longer period.
(4) Professional content, templates, and tools are created with reasonable professional care. General content on norms, standards, and methods does not replace an examination of the specific individual case or a decision by a competent certification, supervisory, or other body.
(5) Results of calculators and tools are based on the data entered by the customer and the underlying calculation models. Unless expressly agreed otherwise, they are intended as professional support and indicative values. Statutory claims in the event of defective performance remain unaffected.
§ 12 Free Digital Offerings
(1) These Terms and Conditions apply accordingly to free digital content and digital services, insofar as the nature and purpose of the service permit.
(2) Insofar as a consumer provides personal data as consideration for a digital product, or undertakes to do so, the statutory provisions on digital products apply, insofar as their requirements are met.
(3) Unless a fixed provision period has been promised, there is no entitlement to the permanent continuation of a free offering. The Provider may discontinue or modify a free offering with effect for the future, insofar as mandatory statutory rights do not conflict with this.
(4) The rights of use under § 8 apply accordingly, unless a deviating license notice is provided for the respective free service.
(5) Details on the processing of personal data are set out in the Privacy Policy.
§ 13 Liability
(1) The Provider is liable without limitation
1. for intent and gross negligence;
2. for damages arising from injury to life, body, or health;
3. under the German Product Liability Act;
4. within the scope of an expressly assumed guarantee; and
5. in other cases in which a limitation of liability is legally impermissible.
(2) In cases of slight negligence, the Provider is liable only for the breach of an essential contractual obligation. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.
(3) In the cases of paragraph 2, liability is limited to the damage typical for the contract and foreseeable at the time of conclusion of the contract.
(4) In all other respects, liability for slight negligence is excluded, insofar as legally permissible.
(5) The above limitations of liability also apply in favour of the Provider’s legal representatives, employees, and vicarious agents.
§ 14 Term and Termination of Continuing Obligations
(1) The term of digital services and other continuing obligations is determined by the respective product page and the contractual terms displayed at the time of conclusion of the contract.
(2) A contract with a fixed agreed term ends upon expiry of the agreed term, unless a valid renewal provision has been agreed.
(3) Where automatic renewal, a subscription, or an open-ended contract is offered, the term, renewal mechanism, and notice period are stated on the product page or in the ordering process before conclusion of the contract. Mandatory consumer protection provisions remain unaffected.
(4) Insofar as Section 312k BGB applies, the Provider makes a legally compliant electronic termination function available to consumers on the website.
(5) The right of both parties to extraordinary termination for good cause remains unaffected.
§ 15 Consumer Dispute Resolution and Final Provisions
(1) The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).
(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country of their habitual residence.
(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is Munich, Germany, insofar as legally permissible.
(4) Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of invalid provisions.
§ 16 Withdrawal Instructions for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
n-TIEREX Martin Schneider GmbH
c/o Regus Business Center
Carl-Zeiss-Ring 15a
85737 Ismaning
Germany
Phone: +49 176 34518239
Email: [email protected]
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.
You may also declare your withdrawal via the electronic withdrawal function “Withdraw from contract” provided on our website. The button is continuously available throughout the withdrawal period at zerodefectpizza.com/widerruf and is additionally linked in the footer of every page. After submission via the confirmation function, you will immediately receive an electronic acknowledgement of receipt of your withdrawal, including date and time, on a durable medium.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
If you have expressly requested that a paid service begin during the withdrawal period, you shall pay us, under the statutory conditions, a reasonable amount. This amount corresponds to the proportion of the services already provided, up to the time you inform us of the withdrawal, in comparison with the full scope of the services provided for in the contract.
Supplementary Notes on Early Expiry
The following notes supplement the statutory model withdrawal instructions:
Digital content
In the case of a contract for the supply of digital content not supplied on a tangible medium which obliges you to pay a price, the right of withdrawal expires early if we have begun performance of the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, you have confirmed your knowledge that, by giving your consent, you lose your right of withdrawal upon commencement of performance, and we have provided you with the legally required contract confirmation.
Services
In the case of a contract for a paid service, the right of withdrawal expires upon complete performance of the service if we have begun performance only after you have expressly consented to us beginning performance before the end of the withdrawal period and you have confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract.
Model Withdrawal Form
If you wish to withdraw from the contract, you may complete this form and return it to us. Use of the form is not obligatory.
To:
n-TIEREX Martin Schneider GmbH
c/o Regus Business Center
Carl-Zeiss-Ring 15a
85737 Ismaning
Germany
Email: [email protected]
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
- Ordered on () / received on ():
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Update: August 2026
